Shipping Policy

Order Processing

Every print is made to order especially for you. This allows us to maintain the highest quality while reducing unnecessary waste.

Most orders are produced and dispatched within 2 to 5 business days. During busy periods, processing times may be slightly longer.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Estimated Delivery Times

After dispatch, estimated delivery times are:

Destination	Estimated Delivery
United Kingdom	3 to 10 business days
Europe	3 to 10 business days
United States	3 to 7 business days
Canada	5 to 10 business days
Australia & New Zealand	5 to 10 business days
Rest of World	5 to 20 business days

Please note these are estimated delivery times and are not guaranteed.

International Orders

International deliveries may occasionally take longer due to customs processing, local postal services, weather conditions, peak holiday periods, or other circumstances outside of our control.

While the vast majority of orders arrive within the estimated delivery window, occasional delays can happen.

Tracking

Most orders include tracking information. Once your order has been dispatched, you'll receive an email containing your tracking details so you can follow your delivery.

My Order Hasn't Arrived

If your order hasn't arrived within the estimated delivery timeframe, please don't worry.

We recommend allowing a few additional business days for unexpected postal delays before contacting us.

If your order still hasn't arrived, please email support@auntiepeas.com with your order number and we'll investigate the shipment and help resolve the issue as quickly as possible.

Damaged or Lost Orders

If your order arrives damaged or appears to have been lost in transit, please contact us at support@auntiepeas.com.

If your item arrives damaged, please include clear photographs of both the product and the packaging. Once we've reviewed the issue, we'll arrange a replacement or refund where appropriate.

Address Changes

Please make sure your shipping address is correct when placing your order.

If you need to update your address, contact us as soon as possible. We'll do our best to make the change before your order enters production or is dispatched.

Unfortunately, once an order has been shipped, we're unable to redirect it.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority.

Any such charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Questions

If you have any questions about your order or shipping, please don't hesitate to contact us at support@auntiepeas.com. We're always happy to help.