Refund policy

Returns & Refunds Policy

At Auntie Peas, every print is made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us within 30 days of receiving your order (or the expected delivery date for lost parcels). We'll be happy to arrange a replacement or refund where appropriate.

To report an issue, please email support@auntiepeas.com with your order number, a description of the problem, and clear photos of any damage or defects. This helps us resolve your claim as quickly as possible.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

In most cases, we'll offer either:

  • A free replacement, or

  • A full refund, depending on the circumstances.

Non-Returnable Items

As all of our prints are made to order, we do not accept returns or exchanges unless the item is damaged, defective, incorrect, or lost in transit.

If you have any questions before placing your order, please don't hesitate to contact us at support@auntiepeas.com.

European Union 14 Day Cooling Off Period

If your order is shipped to a country within the European Union, you may have certain statutory rights under applicable consumer protection laws.

However, under Article 16(c) of the Consumer Rights Directive (2011/83/EU), the right to cancel does not apply to goods that are made to the consumer's specifications or are clearly personalised. As all of our prints are produced to order, they are generally exempt from the 14 day cooling off period.

This does not affect your rights if your order arrives damaged, defective, incorrect, or is lost in transit. In these cases, please contact us at support@auntiepeas.com, and we'll be happy to help.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that it may take your bank or card provider several business days to process the refund after it has been issued.

If you believe you're entitled to a refund or have any questions about your order, please contact support@auntiepeas.com.